• +370 655 44731
  • info@truckclaim.lt
  • +370 655 44731
  • info@truckclaim.lt
TruckClaim logo
TruckClaim logo

Privacy Policy

This Privacy Policy explains how MB TruckClaim (company registration No. 305012205) (hereinafter referred to as the “Company” or, "we") collects, uses and protects personal data when you visit our website or contact us.

We respect your privacy and process personal data responsibly, in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and other applicable legal requirements.

1. Data Controller

Data Controller: MB TruckClaim
Email: privacy@truckclaim.lt

If you have any questions regarding the processing of personal data, you may contact us using the details provided above.

2. What personal data do we collect

We collect only the personal data necessary for communication and the initial assessment of your situation..

Personal data provided by you:

  • First and last name,

  • Email address,

  • Phone number,

  • Company name,

  • Description of your situation or inquiry,

  • Any other information you voluntarily provide when contacting us.

Automatically collected data:

  • IP address,

  • Browser type,

  • Device information,

  • Website usage statistics (if analytical cookies are used).

We do not collect:

  • Special categories of personal data (such as health data or political opinions),

  • Excessive or information unrelated to our services.

3. Purposes of processing personal data

We process your personal data only for clearly defined purposes, including:

  • Responding to your inquiries,

  • Carrying out an initial assessment of your situation or case,

  • Contacting you regarding possible further communication,

  • Ensuring the proper functioning and security of the website,

  • Improving website functionality (where applicable).

We do not use personal data for automated decision-making or profiling.

4. Legal basis for processing personal data

Personal data is processed on the following legal bases:

  • Your consent (Article 6(1)(a) of the GDPR).

  • Steps taken prior to entering into a contract (Article 6(1)(b) of the GDPR).

  • The legitimate interests of the Company (Article 6(1)(f) of the GDPR), ensuring responsible communication and the security of our operations.

5. Data retention period

We retain personal data only for as long as necessary to achieve the purposes for which it was collected:

  • Inquiry related data — up to 12 months,

  • Where cooperation is initiated — in accordance with contractual obligations and applicable legal requirements,

  • Technical data — in accordance with cookie settings.

6. Transfer of personal data to third parties

We do not sell or transfer personal data for marketing purposes.

Personal data may be transferred only to:

  • IT service providers (such as hosting or email service providers), in compliance with data protection requirements,

  • Public authorities, where required by applicable law.

7. Cookies

Our website uses essential and statistical cookies.

Detailed information is provided on a separate page — Cookie Policy.

8. Your rights

You have the right to:

  • Obtain information about the personal data we process,

  • Request the correction or completion of your personal data,

  • Request the deletion of personal data (“the right to be forgotten”),

  • Restrict the processing of personal data,

  • Object to the processing of personal data,

  • Lodge a complaint with the State Data Protection Inspectorate.

To exercise your rights, you may contact us at: privacy@truckclaim.lt

9. Data security measures

We implement appropriate technical and organizational measures to protect personal data against:

  • Unauthorized access,

  • Loss,

  • Disclosure, or alteration.

10. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time.
The updated version will always be published on this website.